Moeti (moh-EH-tee) - Sesotho for guest
Purpose-built tools for 3-4 star hotels and quality Airbnb hosts who are ready to raise the bar - without the enterprise budget.
The suite
Concierge
Guests scan a QR code in their room and instantly access curated local recommendations - restaurants, transport, attractions - tailored to your property and location. No concierge desk required. No enterprise PMS needed.
Lost & Found
A centralized, shift-accessible log of all found items. Eliminates back-and-forth between front desk and housekeeping, shortens response times, and turns a frustrating guest moment into a trust-building one.
Staff Guide
Common questions and approved answers in one place, accessible to every shift. Improves onboarding, ensures guests receive consistent service regardless of who is working - and helps your team grow over time.
Guest Restrictions
A secure, shift-accessible record protecting your property, your team, and the guests who deserve a safe stay. Discreet, professional, and always current.
How it works
A brief conversation about your property, your team, and where your current guest service workflow falls short. No forms, no demos, no commitments.
The right apps are configured for your property - your local information, your team structure, your workflow. Up and running in days, not months.
Ongoing support to ensure your team adopts the tools and your guests benefit from them. Not a one-time deployment - a working relationship.
Proof
"Guests are navigating Knysna through the app. They love it."
Luxury Airbnb host - Knysna, South Africa
About
MoetiSuite did not start with a product roadmap. It started with a front desk.
Working in hotel operations in British Columbia, the same gaps appeared at every property - guests waiting for local recommendations that no one had time to give, lost items tracked on paper, staff inconsistency between shifts, and no reliable way to protect the property from repeat problem guests. The tools to solve these problems existed. They just had not been assembled for the front desk.
MoetiSuite is the result of building those tools, testing them in real properties, and refining them based on what actually happens during a shift.
The founder
Sibongile Booi brings an unusual combination to hospitality operations - enterprise consulting experience across North America, followed by direct front desk and operations management at properties in British Columbia. That combination - systems discipline applied to real operational problems - is what makes MoetiSuite different from generic software.
The name
Moeti (moh-EH-tee) is Sesotho for guest. The name was a deliberate choice - rooted in African linguistic heritage, selected because the word carries the right meaning and sounds exactly right for a product built around the guest experience.
The first live deployment was at a luxury Airbnb in Knysna, South Africa. The Concierge app has since expanded to two properties in British Columbia, Canada - one live in Powell River, with a second deployment underway in Campbell River through a regional hospitality group.
Pricing
All prices in Canadian dollars and exclude applicable taxes. Setup is a one-time fee. Monthly plans run month-to-month with no long-term contract.
Concierge
+ $399 CAD one-time setup
Guests scan a QR code in their room and instantly access curated local recommendations. Hosted and maintained by MoetiSuite. No hardware, no app download, no IT dependency.
Size-agnostic - same price regardless of room count.
Annual option: $1,490 CAD - two months free.
Operations Suite
Lost & Found, Staff Guide, and Guest Restrictions. Hosted on your property's Google Workspace - your data stays yours.
Setup fee quoted on engagement. Requires Google Workspace.
Bundle - Concierge + Operations Suite
Both products. One relationship. Roughly one month free per year compared to purchasing separately.
1-99 rooms
$299
CAD/mo
100-199 rooms
$399
CAD/mo
200+ rooms
Custom
on application
Not sure which is right for your property? Start a conversation and we will figure it out together.
Contact
Based on BC's Sunshine Coast, with active operations in South Africa and Canada. If your property is ready to raise the bar, the conversation starts here.
[email protected]Phone
Response time
Within one business day
Based
Sunshine Coast, British Columbia, Canada
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